Consumer Experience Survey

The Consumer Experience Survey helps providers enhance services through anonymous, and confidential feedback. It captures multiple snapshots of the consumer experience measuring satisfaction in:

• Service responsiveness
• Respect
• Informed choice
• Participation
• Overall value

uSPEQ’s core survey addresses consumers’ concerns across the spectrum of health and human services. Providers can choose from optional survey components targeting their specific field, such as employment and community services, child and youth services, aging services, continuing care, medical rehabilitation, and services for behavioral health, mental health, and substance use disorders. uSPEQ offers customized survey components to address your organizational goals.

A dedicated member of the uSPEQ support team walks you through the process and helps you create the questionnaire, set up an online collection method, and interpret the final report.

Your success depends on delivering services that meet consumer needs. uSPEQ’s comprehensive survey results report sharpens your focus on where you are best meeting those needs and where you may need to adapt. Gathering consumer feedback demonstrates both your value and your accountability to the individuals you serve, to prospective consumers, and funders. That speaks volumes.

To view pricing for this survey click here.