uSPEQ® (Universal Stakeholder Participation and Experience Questionnaire)—pronounced “you speak”—supports continuous improvement in health and human services. A growing branch of CARF International, a global accreditor advancing quality services for 50 years, uSPEQ evolved from the field’s desire to aspire to excellence.

Since 2008, uSPEQ has helped hundreds of organizations gather focused feedback from consumers, employees, and other stakeholders on their experience with their services and organizational climate of health and human services organizations. uSPEQ will assist you in employing strategies to collect the necessary amount of data that will effectively support findings from your feedback, while ensuring the confidentiality and integrity of the individuals served.

Backed by a decade of field reviews with input from service providers and researchers, uSPEQ surveys deliver clear, reliable, and measurable data to help you:

• Prioritize areas for improvement to develop targeted action plans.
• Monitor the effectiveness of your action plans and year-over-year progress.
• Utilize our international pool of benchmark data to compare yourself to organizations like yours.

Our turnkey survey solutions provide easily-customizable questionnaires, multiple survey administration modes (including paper, web links, email, QR code, or SMS), and easy-to-interpret reports—helping you drive meaningful quality improvements.